BCGames Privacy Policy — How We Protect Your Personal Data

This Privacy Policy applies to all personal data collected, processed, and stored by BCGames in connection with the operation of the BCGames platform at bcgames-jit.com, including all game categories — Card Games, Aviator, Ludo, Teen Patti, Fishing Games, Virtual Sports, and any future categories added to the platform.

This policy applies to all registered BCGames players, to visitors who browse the BCGames website without registering, and to individuals who contact BCGames support. By using any part of the BCGames platform, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside the BCGames Terms and Conditions and the Responsible Gaming policy, which together form the complete agreement between BCGames and every player on the platform.

BCGames collects personal data only to the extent necessary to operate the platform. The categories of data collected are:

BCGames does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identification beyond the CNIC-based age and identity verification required for large withdrawal processing.

BCGames collects personal data through the following channels:

• Direct collection: Data you provide when registering your BCGames account, making a deposit, completing KYC verification, contacting support, or configuring responsible gaming tools.
• Automated collection: Technical data — IP address, device information, browser type — is collected automatically when you visit bcgames-jit.com, whether or not you are logged in. This is standard practice for all websites and is used for security monitoring and platform performance.
• Transaction data: Generated automatically by the BCGames platform each time you deposit, withdraw, place a bet, win, or activate a bonus.
• Third-party payment processors: When you make a deposit via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, BCGames receives a transaction confirmation reference from the payment processor. BCGames does not receive your full wallet PIN, bank password, or full card number from these processors.
• Cookies and similar technologies: BCGames uses cookies to maintain your login session, remember platform preferences, and analyse platform usage. See Section 10 for full cookie details.

BCGames uses your personal data for the following specific purposes:

• Account management: Creating, maintaining, and securing your BCGames account. This includes login authentication, password resets, and account verification.
• Payment processing: Processing deposits from and withdrawals to your registered Pakistani payment methods. Transaction data is retained for financial record-keeping as required.
• Identity verification (KYC): Verifying that account holders meet BCGames eligibility requirements — specifically the 18+ age requirement and the requirement that payment methods are in the account holder's own name.
• Game operation: Running game sessions, recording bet and win outcomes, maintaining your game history, and calculating and crediting winnings to your balance.
• Bonus and promotion management: Tracking wagering progress, applying bonuses to your account, and processing referral rewards through the BCGames Refer a Friend programme.
• Responsible gaming: Monitoring game activity to identify patterns consistent with problem gambling, enforcing self-exclusion and deposit limits you have set, and processing permanent exclusion requests.
• Customer support: Investigating and resolving complaints, responding to account queries, and maintaining support communication records.
• Platform security: Detecting and preventing fraud, duplicate account creation, bonus abuse, money laundering, and unauthorised access attempts.
• Legal compliance: Maintaining records as required by applicable financial regulations and cooperating with lawful regulatory or law enforcement requests.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the BCGames platform experience — new features, performance optimisation, and game selection decisions.

BCGames processes your personal data on the following legal bases:

• Contractual necessity: Processing required to operate your BCGames account under the Terms and Conditions — account creation, payment processing, game operation, and withdrawal processing.
• Legal obligation: Processing required for BCGames to comply with applicable financial regulations, anti-money laundering requirements, and lawful regulatory or law enforcement requests — particularly KYC verification and transaction record retention.
• Legitimate interests: Processing for BCGames's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your privacy rights.
• Consent: Processing for optional communications, including BCGames promotional emails, where you have opted in. You can withdraw consent for marketing communications at any time.

BCGames does not sell your data. BCGames shares personal data only in the following limited, necessary circumstances:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and card payment processors receive the minimum transaction data needed to process your deposits and withdrawals. These processors operate under their own privacy and security standards.
• KYC / identity verification providers: Where BCGames uses a third-party identity verification service to process CNIC verification for large withdrawals, that provider receives only the data necessary for the verification process and operates under binding data processing agreements with BCGames.
• Platform infrastructure providers: Cloud hosting, database, and technical infrastructure providers who store BCGames data do so under binding data processing agreements that prohibit independent use of player data.
• RNG certification auditors: Third-party RNG auditors who verify BCGames game fairness may access anonymised game outcome data. They do not access personally identifiable player information.
• Law enforcement and regulators: BCGames will share personal data with law enforcement or financial regulators where required by a lawful order, warrant, or regulatory request. BCGames will notify affected players where legally permitted to do so.

In all cases where BCGames shares data with third-party service providers, those providers are bound by contractual obligations preventing them from using BCGames player data for any purpose beyond the specific service they are providing.

BCGames treats payment data with particular care given its sensitivity. The following specific protections apply to all payment-related information on the BCGames platform:

• BCGames does not store full card numbers, CVV codes, wallet PINs, or online banking passwords. This data never passes through BCGames servers — all card transactions are handled by the payment gateway directly.
• BCGames stores a payment method reference — for example, the last four digits of a card or the registered mobile number associated with an Easypaisa account — for the purpose of processing future withdrawals to the same verified account.
• Withdrawal requests on BCGames can only be sent to a payment method that has been used for a deposit and is registered in the account holder's own name. This is both a security measure and a regulatory requirement.
• BCGames transaction records — including deposit and withdrawal amounts, dates, and payment method references — are retained for a minimum of 5 years as required under standard financial record-keeping obligations. This data cannot be deleted on request during the retention period.

BCGames retains personal data only for as long as necessary for the purpose it was collected, subject to legal minimum retention requirements:

• Active account data: Retained for the full duration of your BCGames account being active, plus a 12-month period after account closure to allow for post-closure dispute resolution.
• Transaction and financial records: Retained for a minimum of 5 years after the date of the transaction, as required under standard financial record-keeping requirements. This data cannot be deleted on player request during this period.
• KYC verification documents: Retained for a minimum of 5 years after account closure.
• Support communication records: Retained for 3 years after the communication, to support dispute resolution and service improvement.
• Responsible gaming records: Self-exclusion records are retained for the full self-exclusion period plus 5 years, to prevent reactivation of accounts subject to permanent exclusion.
• Technical / access logs: IP access logs and session data retained for 12 months for security monitoring purposes.

After the applicable retention period expires, BCGames securely deletes or irreversibly anonymises the data so that it can no longer be associated with an individual.

BCGames implements multiple layers of technical and organisational security measures to protect your personal data:

• TLS encryption: All data transmitted between your device and BCGames is encrypted in transit using TLS. This applies to your login, your game sessions, and your payment transactions.
• Data at rest encryption: Sensitive data stored in BCGames databases is encrypted at rest. Encryption keys are managed separately from the encrypted data.
• Access controls: BCGames staff access to player data is limited by role. Customer support agents can view account details necessary to resolve support queries but do not have access to payment credentials or full CNIC numbers. Database access is limited to technical operations personnel with a legitimate need.
• Fraud detection: BCGames runs automated fraud detection across account activity, deposit patterns, and withdrawal requests. Unusual activity triggers manual review before processing.
• Two-factor authentication: BCGames recommends enabling two-factor authentication on your account for enhanced security. This is available in your BCGames account settings.
• Regular security reviews: BCGames conducts periodic internal security reviews and engages external security specialists for platform penetration testing.

While BCGames applies industry-standard security measures, no online platform can guarantee absolute security. Players are responsible for maintaining the security of their own devices, passwords, and mobile wallet accounts. BCGames is not liable for breaches resulting from a player's failure to maintain adequate device or account security.

BCGames uses cookies — small text files stored on your device — and similar technologies for the following purposes:

• Strictly necessary cookies: Required for the BCGames platform to function. These include session cookies that maintain your logged-in state while you play. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your BCGames preferences such as language settings and display preferences. These improve your experience but are not essential to core function.
• Analytics cookies: Collect anonymised data about how visitors use the BCGames website — which pages are visited, how long sessions last, which features are used. This data is aggregated and not linked to individual player identities. BCGames uses this data to improve the platform.

BCGames does not use third-party advertising cookies or tracking pixels from social media platforms. You will not see BCGames ads following you around other websites as a result of your BCGames visit.

You can manage cookie preferences through your browser settings. Disabling all cookies may affect your ability to log into BCGames and use certain platform features. Strictly necessary cookies cannot be disabled while using the platform.

BCGames is strictly for players aged 18 and above. BCGames does not knowingly collect personal data from individuals under 18. If BCGames becomes aware that personal data has been collected from a minor, that account will be immediately suspended, all data deleted, and any deposits returned to the original payment method.

If you are a parent or guardian and believe your child has registered a BCGames account without your knowledge, contact BCGames support immediately at support@bcgames-jit.com. Include the mobile number used for registration where known. BCGames will investigate and close any under-18 account within 24 hours of a confirmed report.

BCGames recognises the following rights in relation to your personal data. To exercise any of these rights, contact BCGames support at support@bcgames-jit.com with your account details and the specific right you wish to exercise. BCGames will respond within 30 days.

BCGames sends marketing communications — including promotional offers, bonus notifications, and platform news — only to players who have opted in to receive them during registration or subsequently through account settings.

BCGames marketing communications are sent via SMS to your registered Pakistani mobile number and/or email to your registered address. BCGames does not use WhatsApp, social media direct messaging, or any other channel for marketing communications without explicit consent.

You can opt out of BCGames marketing communications at any time by:

• Using the unsubscribe link in any BCGames marketing email
• Replying STOP to any BCGames marketing SMS
• Adjusting communication preferences in your BCGames account settings
• Contacting BCGames support at support@bcgames-jit.com

Opting out of marketing communications does not affect transactional communications — BCGames will still send you deposit confirmations, withdrawal notifications, and important account security alerts regardless of marketing opt-out status.

BCGames primarily stores and processes player data on servers in Pakistan and in regional data centres that serve the South Asian market. Where data processing involves service providers whose infrastructure is located outside Pakistan — such as certain cloud infrastructure or payment processing services — BCGames ensures that appropriate contractual protections are in place before transferring data.

BCGames does not transfer personally identifiable player data to jurisdictions without adequate data protection standards. Where international transfers are unavoidable for operational reasons, BCGames uses binding contractual clauses that require the receiving party to maintain equivalent data protection standards to those described in this policy.

If you have questions about specific data transfers involving your personal data, contact BCGames support at support@bcgames-jit.com.

BCGames reviews this Privacy Policy periodically and will update it to reflect changes in data collection practices, applicable law, or platform functionality. The "Last Updated" date at the top of this page reflects the most recent material revision.

Material changes — those that significantly affect how BCGames uses your personal data or your rights under this policy — will be communicated to registered BCGames players by email and/or in-platform notification at least 7 days before taking effect. Minor corrections and clarifications may be made without specific notification.

Continued use of the BCGames platform after an updated Privacy Policy has been published and taken effect constitutes acceptance of the updated terms. If you do not agree with a material change to this policy, you must stop using BCGames and request account closure before the updated policy takes effect.

For any question about this Privacy Policy, to exercise your data rights, or to report a privacy concern, contact the BCGames privacy team using the details below:

• Email: support@bcgames-jit.com (include "Privacy" in the subject line for routing to the correct team)
• Response time: Within 48 hours for privacy queries; within 30 days for formal data rights requests
• Platform: Support chat available when logged into your BCGames account — ask to escalate to the privacy team for data rights requests

BCGames takes all privacy queries seriously. If you submit a data rights request, BCGames will confirm receipt within 48 hours and provide a final response within 30 days. Complex requests may require additional time, in which case BCGames will communicate the timeline extension before the initial 30-day period expires.